Other Resources
Customer Engagement User Guide
This guide will describe how the various features and components work and highlight helpful features.
Status Page
Access the live status page of all the production systems that provides services to clients. This page will detail active incidents, active maintenance occurring and upcoming scheduled maintenance.
Escalation Policy
To ensure your issues are addressed properly and timely, we follow an internal process that relieves clients’ as they come in, in order of severity.
Website
Company website, browse our wide array of blog posts, events and other services we provide.
Coretelligent News
The Evolution of IT Support: From Reactive to Proactive Models
Thursday, February 1, 2024
Businesses today are changing how they handle technology. Instead of waiting for problems to happen, they’re getting ahead of them. This shift from waiting-and-fixing IT to proactive planning is a big deal. It’s not just about solving problems; it’s about stopping them before they start, preventing a slew of operational costs, reputation damage, and more. […]
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Why Your MSP Should Have SOC 2 Compliance: Securing Your Digital Trust
Friday, January 5, 2024
In an era where data security is paramount, the choice of a Managed Service Provider (MSP) hinges on their ability to safeguard sensitive information for their clients. This is where SOC 2 compliance, established by the American Institute of Certified Public Accountants (AICPA), becomes critical. It’s not just a standard; it’s a necessity for MSPs […]
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Navigating the Rising Tide of Cyber Attacks: Insights for Small and Medium-Sized Businesses
Thursday, December 14, 2023
As we look back on 2023, the surge in cyber attacks has emerged as a formidable challenge, particularly for small and medium-sized businesses (SMBs). With limited resources and often less sophisticated security measures, SMBs have become attractive targets for cybercriminals. On average, these incidents cost SMBs an alarming $25,000, a significant financial strain that can […]
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